Research & evidence

What change actually does to us

My doctoral work is about what restructuring does to people at work — to the working environment and to their health. Here are the main findings in plain language, what they do not answer, and where the work has been covered.

Main findings

Three things the research shows

The problem

Unpredictability is the burden itself

It is not necessarily the change itself that wears people down the most, but not knowing what is coming. Unpredictable restructuring is associated with a poorer working environment and poorer health.

The problem

The effects last longer than we think

The harm does not disappear when the restructuring is formally over. We found effects that lasted for several years afterwards — with knock-on consequences for how many people leave, and ultimately for the bottom line.

What can be done

Leadership softens the burden

Leaders who are inclusive, fair and supportive through the change can reduce the burden considerably. It is the most actionable finding in the whole body of work — and it holds just as well when the change is called AI.

An honest caveat

What the research does not answer

We know that unpredictability has a price, and that leadership softens it. We know less about exactly where the limit lies for how much change an organization can take — and less still about how adopting AI differs from other kinds of restructuring.

That last one is what I am working out now.

Would you like to hear more about this?

I give talks on change, unpredictability and what adopting AI means for the people in an organization.